E-Commerce Assistant
A proactive storefront manager for Salla and Zid merchants. Checks live inventory, authenticates payment, processes refunds, and updates customer segments — without human intervention.
We don't sell avatars.We sell outcomes.
The agentic execution platform for the Saudi enterprise — priced by what gets done, not by what gets said.
How it works
From knowledge to live in four steps.
Stand up a Natiq agent that knows your business and serves your customers — in four guided steps.
Business Knowledge
FAQ · pricing
We offer four tiers from Free to Scale. Each tier includes credits for video, audio and
PDF
Company FAQs
248 Kb · indexed
KNOWLEDGE BASE
Docs, FAQs & data
PDF up to 50 MB
Step 01
Set Up Your Knowledge Base
Upload business docs, FAQs and data.
Business Knowledge
FAQ · pricing
We offer four tiers from Free to Scale. Each tier includes credits for video, audio and
PDF
Company FAQs
248 Kb · indexed
KNOWLEDGE BASE
Docs, FAQs & data
PDF up to 50 MB
Step 02
Create Your Custom Avatar
Build your AI-powered brand agent.
Aria
Leo
Nelly
Nelly
Brand Agent
50+ langsLip-syncCustomisable
Step 03
Enable Communication Channels
Video, audio, chat and screen share.
4 channels active
ON
REC
Video
HD avatar
ON
Audio
Voice chat
ON
Chat
Text bubble
ON
Screen
Share screen
Step 04
Go Live With Customers
Your Natiq agent serves 24/7.
Hi! Can you walk me through pricing?
LIVE
Nelly: Sure! We have four tiers from free to scale.
Serving 24/7
Audio · Video · Text · Screen
See it live
Audio, video and text — one conversation.
Plug Natiq in front of any voice agent — same brain, now an expressive presence across audio, video and text.
Natiq voice · 50+ languages
Audio
Multilingual voice with sub-1.2-second latency across fifty-plus languages.
LiveHD
Natiq Avatar · Lip-sync
Face-to-face agent
Video
Hyper-realistic avatars with on-camera lip-sync and natural expressions.
Can you greet customers on video in Arabic?
Yes — switching to Arabic with full lip-sync and on-camera presence.
Natiq · 1.2s
Text
Real-time captions and chat bubbles for screen-friendly responses.
0K+Parallel sessions
0.0sResponse latency
0+Languages
0.0%Uptime SLA
Built for live scale
Production-grade infrastructure — concurrent sessions, sub-second latency and global reach out of the box.
One platform
Everything your business needs, in one platform.
Six built-in channels powered by one brain — your Natiq agent meets customers where they are.
Business Knowledge Base
Answers from your actual business data, not guesses.
Audio Call
Crystal-clear voice communication, always on.
Screen Share
Walk customers through anything, live.
Video Call
Face-to-face meetings with your customers.
Chat
Instant messaging across all your channels.
Custom Avatar
Your brand face, powered by AI.
Agentic execution
One ticket. Five backend systems. Zero engineers.
Step 01
Authenticate
Yaqeen (Elm) verifies the citizen's national ID in real time.
Step 02
Retrieve
Pulls the original order from the Salla / Zid storefront via API.
Step 03
Compute
Applies refund eligibility logic against return-window rules.
Step 04
Execute
Triggers partial refund through Moyasar (or Tabby / Tamara).
Step 05 — Done
Log & close
Writes the resolution to the merchant's CRM. Ticket closed.
Pre-configured, outcome-based templates.
Natiq is operational infrastructure — deployed on day one, not after six months of integration work.
1 click
From template to live agent
Four templates. Four revenue beachheads.
High-value, outcome-based templates.
Automotive Concierge
Ingests dealership inventory (Petromin, Al Babtain). Compares specifications, calculates financing scenarios, and books test drives in Riyadh — entirely inside one conversation.
Enterprise Product Specialist
A Tier-1 Sales Engineer. Digests dense API docs, walks prospects through architecture, qualifies on budget and timeline, and writes the handover record directly into the CRM.
Internal HR & IT Helpdesk
Self-hosted or VPC-only deployment for ministries and regulated institutions. Employees query leave balances, open IT tickets, and resolve them — every byte inside national borders.
Contact us
Talk to the team.
Tell us what you're building and we'll show you how Natiq fits.
FAQ
Questions, answered.
GeneralWhat is Natiq?
Natiq is a real-time AI avatar platform that gives your conversational agents an expressive human face, with low-latency speech-to-video and managed agent APIs.
LanguagesWhich languages are supported?
Avatars speak and understand multiple languages, with natural multilingual switching inside a single session.
IntegrationHow do I integrate Natiq?
Embed an avatar with a few lines of code, or call the REST APIs directly from your backend. SDKs and docs cover the common stacks.
PricingHow does pricing work?
Plans include a monthly bundle of credits. Speech-to-Video uses 50 credits per minute and Managed Agents use 100 credits per minute. Usage above the bundle is billed at a small overage rate.
ReliabilityWhat are the reliability guarantees?
We run across multiple regions with over 99% uptime, sub-1.2s response latency, and support for 100+ parallel sessions.